Frequently Asked Questions

More info about the cables and accessories

We source our cables direct from reputable audio cable factories in China. We've  sampled and carefully tested products from many factories and settled on what we believe are the best quality cables of each type we can have manufactured. These are the same manufacturers making products for the big brands and retailers in the US, the UK and Europe. We work collaboratively with our suppliers and work hard to keep our margins down so you can get the same high-quality cables, for significantly less.

At this stage, it's just Eurorack. But, if there are enough synth heads in Australia and N.Z. that need a reliable source of other cables, then we can do our best to help out. Get in contact if you have any special requests or suggestions.

Shipping

Everything you need to know about how we'll get your cables to your door.

Please check the shipping confirmation email you received when your order shipped to track your parcel. If you can't find your tracking number, or you're having trouble with the delivery, please get in touch via email or the contact us form.

We ship to Australia, New Zealand, and wider Oceania and Asia. The aim of Synth Cable Supply Co is to make it easier to get modular synth cables and accessories for those of us down here. If you're interested in our products and your country isn't listed, then please get in touch via our contact us form and we'll try to sort something out for you.

Your parcel  will be sent the very next business day after you place your order. Once it's in the post, the length will depend on your location and the method of shipping available to you at checkout. Find out more about Australia Post delivery speeds and coverage.

Yes. However, you must contact us first for this option. Ben can meet you near Melbourne Central Station during office hours Monday to Friday. This needs to work around 'day jobs'. Between 12 and 1pm works best generally. There will need to be enough notice to pack your cables and accessories in the morning.

At this stage, Australia Post is the only option for domestic and most international shipping. The ease and speed of getting parcels out the door every morning via the Australia Post system ensures we can meet your delivery expectations makes Australia Post the best option. If you'd prefer a courier, please get in touch and we'll work something out.

Returns and Replacements

Something up with your cables or they aren't quite what you're after? Find out more about our return policy here.

We offer 30 day returns. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Read the full return policy for more info.

Unfortunately we don't offer free returns at this stage. We do accept returns per above, but you will have to cover the cost of shipping yourself.

To return your product, mail it to:

Att: Ben.

Synth Cable Supply Co, 4/447A Lygon Street, Brunswick East VIC 3057.

You will have to handle the shipping arrangements on your end. You'll be notified once the cables arrive and then a refund will be arranged.

Well that sucks :( 

Each cable is hand-tested before it ships to make sure you can count on it. If you have received a dodgy cable, please get in touch. You'll be sent a replacement once we've diagnosed the problem together.